RETURNS

We want you to be completely satisfied with your purchase from us. As part of our commitment to you if you decide that within the first 14 days from the day after on which the goods were received you can return the item to us for a full refund. If you are not 100% Satisfied with your purchase simply box the item and return it to us for a full refund.

In the event that you recieved a faulty item and would like to return for refund or replacement, Electrovid will cover any reasonable costs of returning the item to us. Please contact us and we will provide you with a pre-paid label that can be used to return your item to us. Although refunds are normally issued within 5 working days of notification, please allow up to 14 days to receive this is due to the following: The transit time it takes for us to receive your return is 3-5 working days, the time it takes us to process your return is 3-5 working days, and the time it takes your bank to process the refund is 3-5 working days. These times are all estimates and we will certainly try to deal with this process much quicker.

In addition to your 14 Day cooling off period, we also include a 90 days RTB warranty including Parts & Labour

To return a product to us for an exchange or refund please follow the below instructions, if these return instructions are not followed it may delay the time it takes to process your return:

 

Step 1

Please email us at returns@electrovid.co.uk, please state "New" in the subject. Please include your order number and reason for returning in your email. We will reply to your email with a pre-paid label that can be taken to your local drop off point to return it to us.

Step 2

If you are returning your item for a refund please print off the following form and include this with your parcel. This assists us in processing your return more efficiently.

Download Cancellation Form

Step 3

A member of the Electrovid team will create you a Return Authorisation number and email it you, please include this number in your return. This will help speed the process of your return. 

Step 4

Package the products that you would like to return to us in a strong box, using plenty of packaging materials. If you still have the box you recieved your order in you can re-use the packaging materials. 

Step 5

Return the parcel to our Office Address or using our pre-paid label to:

RETURNS

Electroivid.co.uk, FCJUK Limited,
Unit 9 & 15 Brindley Road,
Reginald Road Industrial Estate, 
St Helens, 
Merseyside,
WA9 4HY
UK